How can organizations reduce the risks associated with selecting a new IT outsourcing vendor? Daniel Lawson, Windsor Group’s chief technology officer, explains how to inform your decisions and ensure a successful partnership.
Need help with your IT…
Environmental, social, and governance (ESG) practices are becoming an increasingly critical consideration for organizations of all sizes. From minimizing environmental impacts to promoting a diverse and ethical workforce, companies are being held…
In 2024, the mission-critical operations of many enterprise companies are deeply rooted in the technologies behind them. IT is the engine powering innovation, driving efficiency, and shaping customer experiences. Yet for many organizations, IT…
In recent years, the healthcare industry has undergone a significant transformation, driven largely by technological advancements. Healthcare organizations are increasingly relying on information technology (IT) to enhance patient care, improve…
This year promises to be one of change in information technology (IT). As organizations navigate the digital age, the IT outsourcing sector is evolving and will help shape the way businesses leverage technology and expertise. Here are five IT…
In business, longevity is often a testament to excellence — especially where consultants, advisors, and subject matter experts (SMEs) are concerned. It’s why Windsor Group takes pride in our 40+ years of being the strategic IT outsourcing advisory…
As businesses focus on growth and evolution, it’s easy to become complacent with IT outsourcing providers. Often, service providers become so entrenched that it can be difficult to measure their effectiveness. Don’t let this complacency stop you…
What are the best approaches for applying generative AI? Jim Mullins, Windsor Group’s senior advisor, explains the most effective strategies.
Generative AI is a game-changer for businesses — but only if it’s harnessed appropriately.…
How can an IT outsourcing advisor help with the vendor selection process? Josh Bystock, Windsor Group’s senior vice president, explains.
With the multitude of options and complex decision-making processes involved in selecting a technology vendor,…
Generative artificial intelligence (GenAI) is transforming the IT service industry. It’s automating tasks, creating content, and analyzing data at unprecedented speeds, and it’s helping countless companies improve efficiency, effectiveness, and…
There’s little doubt left for enterprise companies — it’s time to get on board with generative artificial intelligence (GenAI). But even with doubt off the table, business leaders are still wrestling with the remaining question: how to get on board…
Every year, enterprise companies make IT investments to help keep them on the leading edge of innovation. In doing so, they select software vendors and partners who can help them capitalize on advanced technologies and maximize their return on…
Consumer packaged goods (CPG) companies rely heavily on IT services to adapt to ever-changing market demands. But managing an in-house IT infrastructure can be challenging, costly, and time-consuming. For enterprise CPG businesses, it often makes…
The consumer packaged goods (CPG) industry is driven by fierce competition, rapidly evolving market trends, and the constant need for operational efficiency. To meet these fast-paced demands, CPG companies must constantly seek ways to reduce costs…
Consumer packaged goods (CPG) is a robust segment of the manufacturing industry. Not only is it fast-paced, evolving at the speed of customer demand, but it’s also a hub for innovation and experimentation. From production lines to data analysis,…
Customer service plays a vital role in shaping the overall experience of consumers. Experience drives everything from patronage to brand loyalty, which is why businesses constantly seek innovative ways to improve it. AI can help. Specifically,…
Throughout history, critical inventions have changed the course of the future in dramatic fashion — the steam engine or personal computer, for example. Today, generative AI has the power to do the same. In fact, it’s so robust and incredible there’…
Artificial intelligence (AI) has been a pillar in managed IT for years, enabling managed service providers (MSPs) to offer tailored services to customers at scale. Now, the broad applicability of generative AI is unlocking even greater potential to…
Organizations face a constant challenge to keep up with the demands of technological innovation. But during the pursuit of faster development cycles and quick results, a lurking danger emerges. Application technical debt represents the accumulated…
A robust, efficient IT infrastructure forms the backbone of any successful business. From seamless communication and data management to enhanced productivity and competitive advantages, the significance of a well-structured IT ecosystem cannot be…
When you’re outsourcing, business relationship agreements play a crucial role in setting expectations, defining responsibilities, and ensuring smooth collaboration. Among the multitude of documents governing these agreements, four key types stand…
With each passing year, businesses spend increasingly aggressive portions of their annual budgets on technology. Those with a clear understanding of their technological needs are poised to spend wisely and reap the benefits of their investment.…
Service-level agreements (SLAs) and experience-level agreements (XLAs) both play a crucial role in helping businesses get the outcomes they need from IT vendors.
SLAs define the terms and conditions of service delivery; XLAs define the expected…
Managing technology costs is a challenge for many businesses. Whether it’s staffing, software, hardware, facilities, telecom, or outside service expenses, understanding the different cost models is crucial to establishing and managing an effective…
Consumer packaged goods (CPG) manufacturers face a unique set of challenges when it comes to IT support. From increasingly complex digital supply chains to heavily automated production lines, CPG producers must manage multiple technologies.…
As the manufacturing landscape becomes increasingly digital, CPG producers face a dilemma when it comes to managing their growing gamut of IT services. Do you outsource or keep them internal? While outsourcing offers cost savings, access to…
Consumer packaged goods (CPG) manufacturing is a constantly evolving sector, with technology often driving change. As competition intensifies and consumer demands fluctuate, CPG manufacturers must adapt and optimize their operations to remain…
Regardless of the product you’re producing or the volume at which you produce it, every manufacturer knows cost optimization is key. A few pennies can add up to millions of dollars annually, either in extra costs or bottom-line profits, depending…