Ensure service contracts are delivering maximum value with Windsor Group’s contract service reviews. Unlike traditional benchmarking exercises, these contract reviews are comprehensive evaluations of existing contracts for clients or system integrators (SIs). They offer valuable insights into the business relationship between both parties and take a critical look at expectations and outcomes being delivered, both from a service and financial perspective.

For Clients

• Cost analysis and recommendations: Windsor Group analyzes your current costs against the base case and provides recommendations to optimize your spending.
• Pro forma evaluations: By comparing planned financials at the time of signing with actual results, we help you understand deviations and implement corrective measures, where necessary.
• Governance model analysis: Our team evaluates your governance model and proposes changes to enhance efficiency and effectiveness.

For System Integrators

• Contract health reviews: Windsor Group assesses the health of your client contract, identifying areas of concern that, when strengthened, could tighten the relationship with the client and ensure a true partnership model.
• Pro forma evaluations: Similar to our client services, we compare your planned financials with actual results to help you adjust strategies for better outcomes, while maintaining a high level of service.

What We Deliver

Windsor Group’s contract service reviews produce a suite of deliverables to provide you with the most valuable insights. These deliverables include:

• Services scorecard: A detailed assessment of service performance against contractual obligations.
• Contract financial review: An in-depth financial analysis of contract terms and actual performance.
• SWOT analysis: Identification of strengths, weaknesses, opportunities, and threats related to the partnership.
• Remediation plan: When necessary, we develop a remediation plan to address identified issues.

Our Process

Windsor Group’s six-week engagement is managed by at least two full-time employees and follows a structured process so all aspects of your contracts are evaluated and optimized. The process consists of the following stages:

• Inform: Windsor Group begins each project with a kickoff meeting to align objectives and expectations.

• Receive: We gather all necessary documents, including master service agreements (MSAs), statements of work (SOWs), base case definitions, and service volumes.

• Review: Our team meticulously reviews all documents and prepares questions to clarify details.

• Interview: Windsor Group conducts interviews with client service heads and delivery leads to capture all relevant insights. Meeting minutes are documented for accuracy and reference.

• Produce: We generate the services scorecard, financial review, SWOT analysis, and our recommendations.

• Present: Windsor Group presents our findings and recommendations, providing you with a clear path forward for contract optimization.

Why Choose Windsor Group?

Windsor Group offers a unique risk-based pricing model, ensuring our success is aligned with your outcomes. Our smaller size allows us to provide unmatched flexibility and personalized service. This model guarantees you receive maximum value from our services.

Our commitment to client satisfaction and the delivery of tailored, actionable insights make us the ideal IT outsourcing advisor. Trust Windsor Group to help you navigate the complexities of contract management and achieve greater financial efficiency and strategic growth.