Insurance

15 April 2016 / Comments

STRATEGIC SOURCING FOR INSURANCE

Changing customer preferences and heightened expectations of the service experience are driving large changes in the Insurance industry. Insurers must adapt to the age of the connected customer, and for CIOs, this means immense pressure to deliver the systems and technologies that can meet these expectations. With key factors such as cost, data security and regulatory compliance further intensifying the challenge, IT leaders are obliged to find new ways to deliver value.

We believe these challenges can be addressed by outsourcing key functions of the IT service delivery model. With our extensive strategic sourcing expertise, we help Insurance organizations evaluate and connect to the IT service vendors that uniquely fit their needs. Our tailored recommendations ensure Insurers can achieve greater operational and cost efficiencies while embracing the latest IT technologies.

Case Study

CHALLENGE
One of the largest Healthcare Insurance providers in the U.S. turned to Windsor Group for support with a large, complex set of IT platforms and services. Charged with reducing operational costs by a minimum of 20%, the client also needed to maintain regulatory compliance and its high customer satisfaction standards.

SOLUTION
Through our proven WG Forward approach, we determined the IT service solution that would help meet the company’s goals. Our recommendation of a deal-based data center acquisition, including asset transfer of resources and technology, met critical regulatory constraints while still driving down operational expenses. We enhanced their disaster recovery preparedness and transitioned them to a more flexible IT service delivery model, more than surpassing their 20% reduction goal.

Case Study

CHALLENGE

One of the largest Healthcare Insurance providers in the U.S. turned to Windsor Group for support with a large, complex set of IT platforms and services. Charged with reducing operational costs by a minimum of 20%, the client also needed to maintain regulatory compliance and its high customer satisfaction standards.

SOLUTION

Through our proven WG Forward approach, we determined the IT service solution that would help meet the company’s goals. Our recommendation of a deal-based data center acquisition, including asset transfer of resources and technology, met critical regulatory constraints while still driving down operational expenses. We enhanced their disaster recovery preparedness and transitioned them to a more flexible IT service delivery model, more than surpassing their 20% reduction goal.

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